Exchange and Returns
Important Delivery Notice
Due to the Canadian Union of Postal Workers national strike, Purolator will temporarily deliver our parcels. Please note that delivery times may vary during this period. We appreciate your understanding.
Changed Your Mind?
Carré Blanc is committed to guaranteeing your satisfaction with the opportunity to return and exchange options.
Items must never have been washed, treated or altered. They must be returned in their original condition and packaging, with all labels attached.
Online Orders
You can return your products within 30 days from the date of receipt of your order. Please note that returns are subject to a $12 CAD return fee for domestic orders and a $39 USD fee for international orders. Comforters, pillows, duvets and embroidered items cannot be returned or exchanged. Items that are not in their original packaging and condition may be subject to a $25 restocking fee.
During the holiday season, all purchases from November 15, 2024 to January 1, 2025 can be returned until January 31, 2025.
Return Instructions:
- Complete your return online here. All return requests are subject to a manual approval process.
- Once you receive the label, package your item(s) and place the label on the outside of your parcel.
- After receipt and verification of the items, the refund will be processed.
- The refund is made at the invoiced price and paid directly to the original payment method.
In-Store Purchases
Items purchased in store can be exchanged or returned directly with your store only. Please note: Comforters, pillows, duvets and embroidered items cannot be exchanged or refunded.
Please contact our store if you have any questions about your order.
In-Store Exchange
You have the possibility of making an in-store exchange for all orders placed in-store and online. To do so, visit our Carré Blanc boutique in Montréal within 30 days of your purchase. Please note: embroidered products cannot be returned or exchanged.
Comforters, pillows and duvets cannot be exchanged or refunded.